A School Administrator user may be able to assign a temporary password to an account user-
Click Settings (top menu bar, top-right)
Select Manage Accounts
Click Edit to the right of the user's name
Enter a password into the Password field
Click Save Changes
Provide the user with their login credentials and have them reset their password after logging in
Password Requirements: A password must be at least 8 characters long (but not more than 64) and cannot be a commonly used word such as "password".
If you are unable to resolve the issue, parents can contact Blackbaud Tuition Management directly at 800-468-8996 (option 5, option 2) and they will be able to assist them. They will need to provide authentication and their Tuition Management School ID before any updates are made.